The products provided by the company are all produced by our company, and our company provides after-sales service guarantee (spare parts supply and technical support guarantee). The companys after-sales service department has professionally trained technical staff to provide 24-hour response services. Under the dual protection of human and material resources. The company will provide the following free services（Except for man-made damage）
1、Provide free maintenance services during the warranty period according to the manufacturers warranty regulations
2、Free replacement and maintenance for faulty LED lamps during the warranty period；
3、Provide free pre-sale and after-sale technical advice；
4、Provide free regular tracking and maintenance The detailed service content is as follows：
Ⅰ、 Product warranty：
According to our companys warranty period, we provide free warranty for the whole lamp within two years。
Ⅱ、Shipping method
After the product is purchased, our company will firstly contact the specific person in charge of the user unit to confirm the delivery time and requirements; secondly, within the specified time, the product will be transported to your company according to the agreement of both parties；
Third, the provided products are guaranteed to have outer packaging, the packaging appearance is not damaged, and the packaging has not been opened.；
Fourth, after the goods arrive at your company, confirm that there is no error between the model and quantity and the contract, and then carry out installation and debugging；
Fifth, the outer packaging of the product and all product accessories are owned by your company and will be handled by yourself；
Sixth, when the product is delivered to your company during unpacking and acceptance, if there is any defect, spare parts, random tools, accessories, or the product itself is damaged, our company will be responsible for it.。
Ⅲ、delivery time
After signing the purchase contract, our company will contact the person in charge of your company to confirm the delivery time and requirements, and deliver the goods within the working days in the contract.
Due to natural disasters such as floods, fires and other irresistible factors such as delays in the suppliers supply, all or part of the products in the contract cannot be delivered on time. Once agreed, the solution and delivery time are clearly proposed。
Ⅳ、Installation and commissioning services
Our company has a 24-hour after-sales hotline consultation, when your company appoints technical personnel for installation. Your company can consult our technical staff through the after-sales hotline, and will patiently communicate with your company about any questions that your company may have during the installation process, so that it can carry out an independent installation process in the future.。
Ⅴ、Product free warranty period (except for man-made damage)
Free warranty within two years
That is, within two years (inclusive) from the date of the product (subject to the official shipment date, hereinafter referred to as the "shipment date"), if the purchased product has a dead light, the light is not on, etc., our company will repair it free of charge。
Ⅵ、Product failure service response time during the warranty period
24-hour service hotline:
Our companys technical service department has a 24-hour service phone number. You can also call the business managers mobile phone directly, and there is no rest during holidays.。
30 minute phone response:
After calling the quality problem, our engineer will contact the person in charge of your company by phone within 30 minutes to understand the fault phenomenon, determine maintenance matters, and propose solutions。
7 days * 24 hours working system
The service telephone time of our companys technical department: Monday to Sunday, 24 hours a day, holidays as usual。
Technical consulting service hours are normal business hours: Monday to Sunday, 8:00—–18:00。
Ⅶ、Repair time limit
If the products provided by our company have quality problems during the warranty period, quality problems caused by non-human factors or improper use, our company will repair them within 4 working days。
Ⅷ、other
The detailed product warranty period and details are based on the contract signed by both parties。
